I usually don't post rants on this forum but this is something everyone should know about. Here's the long story.. Short version is at the end of this story..
I had to buy a part for my other car. Amazon was out, advance auto was way too much and then I remembered about CarID.com. They had been good in the past and I thought they're saying the part is in stock, ok I'll give it a try.
I ordered the part, it claims it was shipped that day but the tracking info they emailed me with was indicating the part was never picked up. I emailed CarID and they said they would "investigate" this but please give them 24-48 hours to look into the matter. Those hours came and went and no contact from CarID. I looked up other reviews online (should've done this to begin with!) and of course I was surprised to find they are not a reputable company any more! They take your money then give you a run-around with excuses upon excuses.
The part did show up 5 days later, mangled shipping box, item box had a huge hole in it. I went to their site for their so-called "easy returns". No, not mine, I have to call in. I had enough and filed a complaint with PayPal. But I did go ahead and call CarID after that. So I call in and talk to someone who has a very thick accent. They go back and forth not wanting to refund my money but give me store credit. I continue to repeat myself over and over that I want a refund. I'm put on hold again.. They come back and tell me that they will ONLY issue a refund if I drop my dispute with Paypal. No, that is not going to happen.
They then act like they've given in, will email me a return label + instructions in 24-48 hours. Seeing a pattern here?
They refused to ever acknowledge my calls or emails after this. I escalated it to a claim via Paypal. This is where Paypal actually gets involved in this case. From what I can tell they ignored Paypal's emails until the last possible moment, just to keep the clock running. Since Paypal had given them 10 days to respond.
About a week later, Paypal found in my favor for the full refund and closed the case. I had all my money back in my account immediately. Thank you PayPal!! That company is awesome! I'm so glad that I used Paypal for this and not my real credit card number!
Oh but it gets better. They have now begun to call me, harassing me for the part back. But they refuse to ever send a pre-paid label, why should I have to pay to ship their beat-on part back to them? I won't spend another penny for them. In their emails they continue to ask for photos of the item and "thank you kindly, sir of returning the item". Funny.. Also, I have no address to send it back even if I wanted to!
Of course the short version is below here.. But after all this, I wanted to tell everyone of what happened to me with CarID.com. And.. Not to buy anything from this fraud of a company! Don't do it, you'll be sorry! I'm lucky I got my money back!
TLDR : DO NOT BUY FROM CARID.COM! They're a fraudulent business, take your money, give you faulty parts, refuse to refund you the money, not even american-based customer service. All the signs of a shady business!! You've been warned!!