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Rockauto.com reviews??

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    Has anyone used Rockauto for body parts? They have good pricing and a good review from the better business bureau. But anyone have personal experience with this company?
    Shyster9049 wrote:
    Has anyone used Rockauto for body parts? They have good pricing and a good review from the better business bureau. But anyone have personal experience with this company?


    I've used them for headlights, outside mirrors, those sorts of body parts, not bad quality at all. I've stuck to the brand names like TYC though. I've replaced my blower fan in the tC with one from TYC and it's working great! A lot more affordable too. I've bought stuff from them for a couple years, the quality all depends on the warehouse they're getting the order from. Some stuff is drop shipped directly from the manufacturer others are independent auto parts warehouses/distributors. This is because rockauto doesn't have warehouses of their own. I've returned stuff that was damaged from the distributor (was banged up, thrown around, etc). But.. Rockauto always paid to have it shipped back, and apologized. They said they were making reports of the bad distributors, giving them a chance to get better. They ended up dropping the bad performing ones, and the stuff I got from them recently was A LOT better. Guess their performance rating system did work after all! I don't always buy aftermarket since the quality has been hit/miss with more misses lately. The parts I bought, most of them were not for the scion, but a project car I've been working on. I would say that most of the time the couple extra $$ for the Toyota stuff is worth it. For the quality. But if you like playing the odds, then try the aftermarket stuff but stay away from brands like Cardone (junk).


    What body parts were you asking about?
    sciontc_mich wrote:
    Shyster9049 wrote:
    Has anyone used Rockauto for body parts? They have good pricing and a good review from the better business bureau. But anyone have personal experience with this company?


    I've used them for headlights, outside mirrors, those sorts of body parts, not bad quality at all. I've stuck to the brand names like TYC though. I've replaced my blower fan in the tC with one from TYC and it's working great! A lot more affordable too. I've bought stuff from them for a couple years, the quality all depends on the warehouse they're getting the order from. Some stuff is drop shipped directly from the manufacturer others are independent auto parts warehouses/distributors. This is because rockauto doesn't have warehouses of their own. I've returned stuff that was damaged from the distributor (was banged up, thrown around, etc). But.. Rockauto always paid to have it shipped back, and apologized. They said they were making reports of the bad distributors, giving them a chance to get better. They ended up dropping the bad performing ones, and the stuff I got from them recently was A LOT better. Guess their performance rating system did work after all! I don't always buy aftermarket since the quality has been hit/miss with more misses lately. The parts I bought, most of them were not for the scion, but a project car I've been working on. I would say that most of the time the couple extra $$ for the Toyota stuff is worth it. For the quality. But if you like playing the odds, then try the aftermarket stuff but stay away from brands like Cardone (junk).


    What body parts were you asking about?



    Front bumper cover
    • Edited 1 times, last by sciontc_mich on .
    ohh front bumper cover. You could go with the regular inventory ones or CAPA certified. In this situation the cheaper priced ones are cheaper quality. The ones that aren't certified aren't really guaranteed to fit well. The CAPA ones are a bit better. Some aftermarket fits well and some doesn't. I've heard both stories, so guess you'll have to take the chance and find out.

    EDIT: Did you even add any to the cart and look at the shipping costs?!? I did.. it was $175 for freight delivery! You'd be better off going to the dealer and seeing if they'd match online prices with sparksparts.com (toyota dealer in SC). It's actually cheaper to get the part at the dealer (w/ price matching) than to pay the freight for the aftermarket bumper cover! I would never spend $175 in shipping, that's ridiculous.
    sciontc_mich wrote:
    ohh front bumper cover. You could go with the regular inventory ones or CAPA certified. In this situation the cheaper priced ones are cheaper quality. The ones that aren't certified aren't really guaranteed to fit well. The CAPA ones are a bit better. Some aftermarket fits well and some doesn't. I've heard both stories, so guess you'll have to take the chance and find out.

    EDIT: Did you even add any to the cart and look at the shipping costs?!? I did.. it was $175 for freight delivery! You'd be better off going to the dealer and seeing if they'd match online prices with sparksparts.com (toyota dealer in SC). It's actually cheaper to get the part at the dealer (w/ price matching) than to pay the freight for the aftermarket bumper cover! I would never spend $175 in shipping, that's ridiculous.


    No i didn't check shipping. That's crazy high. I think I will try to get one from the dealer. Thanks for the suggestion
    hey no problem! yeah the shipping always gets ya. I've found that on a lot of toyota parts. Price of the part is cheap, add in shipping it's cheaper locally. Plus I've asked my local toyota dealer what's the best price they can do. Manager said he would match online prices anytime. nice! I like that.
    I once bought a side mirror for a good price, shipping wasn't much either and the mirror arrived in perfect condition. I know someone who works in the garage at a Chevy dealership, she told me they buy stuff from rockauto pretty often.
    Waffleboarding wrote:
    I once bought a side mirror for a good price, shipping wasn't much either and the mirror arrived in perfect condition. I know someone who works in the garage at a Chevy dealership, she told me they buy stuff from rockauto pretty often.


    oh yeah don't take what I said the wrong way. There are some decent aftermarket parts out there, just not all of them. The number of junk parts in the market has been increasing in the last couple of years. Now a TYC brand outside power mirror is actually really good. For the smaller parts shipping isn't bad. But a bumper cover, the freight shipping will remove any kind of savings, quickly!
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